Refund policy

Last updated: 18 September 2026

RegalBells offers a 30-day return policy. You have 30 days after receiving your item to request a return. This policy does not limit your statutory rights.

To be eligible for a return, the item must be in the condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact support@regalbells.store before sending the item. Approved returns should be sent to:

RegalBells
Ayyub Adam Omarji
296 Thorold Road
Ilford
IG1 4HD
United Kingdom

Items sent back without first requesting a return may not be accepted. We recommend using a tracked service and keeping proof of postage.

Return postage
For a change-of-mind return, you are responsible for arranging and paying the return postage. If the item is faulty, damaged, incorrect or not as described, contact us before returning it; RegalBells will cover reasonable return costs where required by law. No restocking fee is charged.

Damaged, defective or incorrect items
Please inspect your order when it arrives and contact support@regalbells.store promptly if an item is defective, damaged or incorrect so that we can assess the issue and put it right.

Exceptions
Certain items cannot be returned, including personalised or custom-made goods, items that cannot be returned for hygiene reasons once opened, and gift cards. Please contact us if you are unsure whether your item is eligible. This does not affect your statutory rights where goods are faulty or not as described.

Exchanges
We accept exchanges for eligible items within the 30-day return window. Contact support@regalbells.store before sending an item back. The item must meet the same eligibility conditions as a return. For change-of-mind exchanges, you are responsible for return postage; where an item is faulty, damaged, incorrect or not as described, RegalBells will cover reasonable return costs where required by law.

UK cancellation rights
For most online purchases, UK consumers may cancel within 14 days after delivery without giving a reason. After telling us that you wish to cancel, you must return the goods within 14 days.

Refunds
We will notify you after we receive and inspect your return. Where the UK cancellation right applies, we will issue the refund within 14 days after we receive the returned goods or you provide evidence that they were sent back, whichever is earlier. The refund will be made to the original payment method unless otherwise agreed and will include the standard outbound delivery charge where required by law. Extra delivery costs for an enhanced delivery option are not refundable unless required by law. Your bank or payment provider may need additional time to display the refund.

Questions about returns or exchanges can be sent to support@regalbells.store.